Cancellation Policy

At Village Basket, we strive to provide the best possible service to our valued customers. We understand that circumstances may change, and you may need to cancel your order. To ensure a smooth process for all our customers, we have implemented the following cancellation policy:

1. Cancellation Window: You may cancel your order within 1 hour of placing it. Orders canceled within this timeframe will be eligible for a refund or store credit.

2. Exclusions: Please note that personalized products, made-to-order items, and perishable goods are not eligible for cancellation once the order has been confirmed. This is due to the unique and time-sensitive nature of these items.

3. Shipped Orders: Once your order has been processed, shipped, or is in transit, it cannot be canceled. Please ensure that you review your order carefully before confirming it to avoid any inconvenience.

How to Request a Cancellation:

To cancel your order within the permitted time-frame, please contact our customer support team immediately. We are here to help.

Refund :

For eligible canceled orders, we will process a refund to your original payment method, according to your preference. Please allow up to 07 business days for the refund to be reflected in your account.

Contact Us:

If you have any questions or concerns about our cancellation policy or any other matter, please don't hesitate to contact our customer support team. We are here to assist you and provide the best possible service.

Changes to This Policy:

Village Basket reserves the right to update or modify this cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our practices.

By placing an order with Village Basket, you acknowledge that you have read, understood, and agreed to our cancellation policy.

Thank you for choosing Village Basket. We appreciate your trust in our products and services.